Bid & Tender
Dewa Adopts Microsoft HoloLens to Enhance Customer Services

Date : Jan 10, 2017

Dubai Electricity and Water Authority (Dewa) has adopted the Microsoft HoloLens to enhance its operations, improve productivity, accelerate innovation, and provide best quality and fully efficient services to its customers.


Microsoft HoloLens creates a unique end-to-end solution for Dewa energy plants with 3D representation of real data. HoloLens technology can also be used in confined spaces such as the combustion chambers, with continuous direct communication with the entire team.


Documents can be attached and voice annotations added to make technical decisions quickly. The team can confirm that all the upgrades and service work has been successfully completed.


Also, the Microsoft HoloLens provides a holographic and scenario oriented view of the Dewa Smart Grid. Dewa will take advantage of HoloLens to visualize their Smart Power Plant, provide an interactive 3D model for the plants’ equipment, and remote expert assistance; including access to maintenance job cards, equipment, training manuals, and other operating procedures.


The HoloLens will enable Dewa to obtain virtual estimations, relating to the remote maintenance of the smart power plants. This ensures faster technical decision making, and helps Dewa manage future demand, while improving energy efficiency and reducing power consumption.


“Dewa is keen on following the directives of the UAE wise leadership to adopt creativity and innovation to provide the best services, in implementation of the UAE Vision 2021, and Dubai Plan 2021,” said Saeed Mohammed Al Tayer, MD & CEO of Dewa.


“Dewa’s core mission is to provide people in Dubai with a continuous and reliable supply of energy and water. Dewa always works on developing its processes by adopting state-of-the-art technologies in all fields. Dewa seeks to take the lead by adopting innovative ideas and solutions, to sustain its position as a role model for other local, regional and international utilities in technological development and digital transformation,” he added.


“Dewa has always been spearheading innovation in all its operations and processes. We are committed to support them in this journey. We will continue to innovate and enable digital transformation around personal computing, the intelligent cloud, productivity and businesses processes, in order to empower the government to achieve more,” said Samer Abu Ltaif, regional general manager of Microsoft Gulf.