Dubai Electricity and Water Authority (Dewa) achieved the top position across Dubai Government in implementing the Dubai Paperless Strategy, for the second consecutive time.
This underlines Dewa’s commitment to the vision and directives of the wise leadership in the shift towards a smart government. The Dubai utility has cut its paper usage by 82% in the Large Entities category, which use more than 10 million sheets of paper annually.
This is part of the Dubai Paperless Strategy to stop using paper in all internal and external transactions and with customers by December 2021. Dewa contributes to Dubai’s leadership of the future by reshaping traditional concepts of work mechanisms to cope with the rapid developments taking place in the world and promote Dubai as an incubator for creativity and innovation," said Saeed Mohammed Al Tayer, MD & CEO.
"We are proud of Dewa’s second consecutive achievement in this area. We have cut paper usage by 82% and are working to reach 100%. Ours was one of the first government organisations to complete its digital transformation in 2014," he added.
According to him, today, 95% of Dewa’s customers use its smart services, and the Dubai utility is expecting this to reach 100%.
All of Dewa’s services are available through several smart channels. We have managed to change the culture of customers and staff to rely on smart and digital services, instead of paper. This saves time and effort as well as protects the environment and saves natural resources," stated Al Tayer.
"Our efforts to make customers happy have resulted in our obtaining the first place in the 2019 Dubai Customer Happiness Index by The General Secretariat of the Executive Council of Dubai with 90.1%. Dewa also achieved 95.7% in the Smart Dubai Happiness Index," he added.
