Krohne Group, a leading provider of process instrumentation, measurement solutions and services, has unveiled a new service aimed at ensuring its Leak Detection System customers have vital repair spares on hand when they need them.
Global supply chain shortages have the possibility to impact mission critical pipeline infrastructure repairs and Krohne, with access to large stocks of vital system components, has realized they have the capability to provide a solution to ease customer fears.
The new customer support service reduces downtime of vital pipeline management solution.
To support customers with fast replacements for failed items, Krohne offers a Rapid Spares service that provides access to pre-defined spare parts for Pipeline Management Solutions. This even includes spares that need to be pre-configured to match the failed item, e.g. server components. Rapid spares are stored in Krohne facilities for delivery to site on the next business day.
“Krohne has spent the last 100 years delivering creative solutions to our industry partners and customers. Rapid Spares is simply the latest iteration of this, coming at a time when we need to be managing closely resources and revenues in order to protect the 3 Ps of people, planet and profit. Krohne ensures that our valued clients have one more reason to rely on our solutions,” said Frank Janssens, Vice President, Krohne Middle East and Africa.
The new Rapid Spares programme also offers the flexibility for the customer to choose from different replacement options: within 3 months after arrival, the customer can decide whether he wants to keep (and buy) the spare, or return it to Krohne.
