Dubai Electricity and Water Authority (Dewa) said it has undertaken a set of precautionary measures such as working-from-home to protect its 6,000-plus employees, besides customers and all stakeholders from infectious diseases.
Thanks to its hitech digital infrastructure, Dewa provides all its services through the smart application and website to enable customers to complete all their transactions anytime and anywhere, to save time and effort, it stated.
These include various options for the flexible payment of bills through Smart Dubai’s Dubai Now app, Apply Pay, Etisalat Public Payment machines, Tayseer, and bills payment by using a reference number, via Emirates NBD’s cheque deposit machine.
Customers can also pay their bills through the smart channels of their banks, it added.
Managing Director and CEO Saeed Mohammed Al Tayer said: "Our wise leadership is intent on ensuring the safety and health and all Dubai Government employees, as well as society. We now have more than 6,000 employees working from home."
"We urge employees to be responsible in the current conditions and follow instructions to stay home for as long as possible. We also call on our customers to complete their transactions through our smart channels," he added.
According to Dewa, the number of smart transactions totaled over 2.2 million transactions during the first quarter.
Smart adaptation was 95 per cent in March and is expected to be 100 per cent during the next period, said the statement.
Dewa has launched a campaign asking customers to use its smart channels to complete their transactions. It also encourages them to reduce their visits to Customer Happiness Centres unless it is an emergency.
